Platinum Support Contract for Dialogic IMG 2020 250 -256 Ports with 3 protocols or more This provides 120 support credits for configuration help and unlimited bug triage and resolution. Additional support credits for configuration help can be purchased at anytime in 2, 5 and 10 hour blocks along with Guaranteed SLA Response Times. Please review before purchase our full Terms of Service for all Support and Maintenance Services http://www.sangoma.com/legal/.